Terms & Conditions

By clicking on the “Agree to Terms and Conditions” on the application form, you agree to comply with and accept all the Terms and Conditions below:

  1. Website: V’Know® Wine Club (herein referred to as the Club), is the registered brand for the wine club owned by Wine Concepts® Newlands, Cape Town, South Africa and is operated from their offices and marketed and communicated  using the Wine Concepts® website (www.wineconcepts.co.za).
    By accessing and using the website, the user agrees to the Terms and Conditions set out in this document.
  2. Intellectual Property:  The user may not access, display, use, download, copy or distribute any content obtained on the website for marketing or for any other purpose without the prior written consent of Wine Concepts®.
  3. Club Membership Minimum Age: Members must be over 18 years of age. Accordingly, you indemnify the Club and Wine Concepts® from any and all liability in this regard, including any liability arising as a result of your failure to provide accurate information in this regard when completing the website registration process.
  4. Club Membership: Membership will be confirmed upon receipt of a completed application form. Signed up members commit to receiving the bi-monthly pack of wine as per their application form, (Rookie pack 6 bottles, or Rookie Plus pack 12 bottles). Membership may be cancelled in writing at any time after the one years subscription is complete, (but must be received one month before the next bi-monthly wine pack delivery to avoid subscription fees or costs associated with that delivery). All wines are subject to availability. The prices displayed are inclusive of VAT at the applicable rate. Delivery costs are included in the membership fee.
  5. Payment: Payment will only be accepted by PayFast Subscriptions and receipt will be acknowledged once the payment is reflected in the Wine Concepts® bank account. We do not store your credit card details. PayFast may require further authentication on credit card payments, which they will request from you after you have submitted your payment.
  6. Bank Card Security and Personal Information Confidentiality: The Club and Wine Concepts® understand the importance of privacy and security. We are committed to protecting all the information we collect from our Club Members and guarantee that it will only be used for the purposes of fulfilling wine orders and related services, or communicating Club special offers Wine Concepts® specials and newsletters.
  7. Communication: On joining all Club Members:
    • Agree to receive occasional e-mails pertaining to exclusive offers and specials extended by the Club and Wine Concepts®. 
    • Will automatically receive the monthly Wine Concepts® Newsletter.
    • A Club Member may unsubscribe from these communications at any time. (A minimum of one week should be allowed for exiting member’s addresses to be removed from the distribution list).
  8. Limitation of Liability: The Club and Wine Concepts® accept no liability for the accuracy of the content on their website. The users of the website do so entirely at their own risk. Wine Concepts®, its associated holding companies, affiliates and subsidiaries cannot be held liable for direct or indirect special, consequential or other damage incurred by:
    • users of their website, or 
    • for any loss caused by an inability to access their website, or 
    • for any third parties misinterpretation of the website content or
    • for any failings in its functionality.The condition of this liability disclaimer applies to all and any third party linked websites, (even should the Club or Wine Concepts® management be made aware of a third party website’s failings).
  9. External Links: The Wine Concepts® website and Club marketing material and other communications may contain links and references to third party sites and services suppliers. Wine Concepts® and the Club claims neither ownership, nor liability, nor responsibility for the privacy rules or content of any external websites.
  10. Order Delivery:
    • Deliveries will be made via courier to the address recorded on Club Members’ application form or to customers nominated delivery address and these will take place between 10-12 working days from receipt of payment. (P.O Boxes are not permitted). 
    • During check-out, should the delivery fee not automatically be allocated, or allocated incorrectly, the client remains liable for any delivery charges that are incurred. Should this error occur, a manual invoice will be created and emailed to the client. Payment of delivery charges must be settled in full before delivery will be done.
    • All goods must be signed for on delivery. If signed acceptance is not secured at the recorded address when a delivery is attempted, the goods will be retained by the courier, and a notification of the attempted delivery will be left on site. The courier will then return the order to Wine Concepts® and any further delivery attempts will be at the Member’s cost. 
    • Neither the Club nor Wine Concepts® will be liable for any loss due to a delay caused by a customer or Club Member in the delivery of an order, nor for any loss, damage to or misplacement of delivered products once a delivery has been completed. All damage risks thus shift to the member/customer once a delivery is completed.
  11. Returns and Product Quality: The Club and Wine Concepts® aims to ensure the good quality of the products and the services they supply.
    • If for any reason Members are dissatisfied with the delivery of an order and/or the quality of the products therein, please contact us. 
    • Any items or products to be returned must be received at our Newlands premises within seven (7) days of delivery to the Member. (Note: The cost of returns will be for the account of the Member).  
    • If, on inspection, we find that the items were faulty in any respect and these faults were present when delivered, we will refund the price of the items as well as the Member cost of returning these items to us. 
    • We undertake to affect the refund within thirty (30) days of our receipt of the returned items. However should an order not be returned within the seven (7) day period, then it will be deemed to have been accepted and no return will be entertained.
  12. Country of Domicile: These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of South Africa. The courts of the Republic of South Africa shall have exclusive jurisdiction to determine any dispute connected with any orders placed with the Club or Wine Concepts®.
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